Data Deletion Request

1. How to Delete Your Account

You may delete your IdkBox account and the personal data associated with it at any time. The fastest way is from inside your account:

• Sign in to IdkBox and open your account settings
• Select Delete Account
• Enter the 6-digit code we email you

The code confirms the request comes from you. If your email address is not verified yet, you confirm with your password instead.

If you cannot sign in

If you have lost access to your account — for example, you no longer have the email address or the Google or Discord account you registered with — email contact@idkbox.com with the subject line "Account Deletion Request" and include:

• The email address registered to your IdkBox account
• Your IdkBox username
• If you signed up through Google or Discord, tell us which one you used

Send the request from the email address on the account where possible. If you cannot, we will ask you to verify ownership before we delete anything, so that nobody can delete an account that is not theirs.

2. What We Delete

Once your request is verified, we permanently delete:

• Your account credentials and email address
• Your profile: display name, avatar, status message, and level and experience progress
• Any data received from a third-party account you connected, including Google, Discord, Steam, and Facebook
• Your friends list, pending friend requests, blocked users list, and the messages you sent or received
• Your inventory, cosmetic items, and Box Bucks and Coins balances
• Your gameplay history, match statistics, and achievements

3. What We Retain

A small amount of data survives deletion because the law requires it or because it no longer identifies you:

• Transaction and tax records for purchases you made, which we are required to keep for financial and tax compliance. These are held by us and by our payment processor, Stripe
• Records needed to resolve disputes, prevent fraud, or enforce our Terms of Service
• Aggregated or anonymized statistics that cannot be traced back to you

4. Timeline

When you delete your account from your account settings, deletion begins as soon as you confirm. Requests sent to us by email are acknowledged within 7 days and completed within 30 days of verifying your identity. Backup copies are purged on our normal backup rotation, within 90 days at the latest.

5. Deletion is Permanent

Account deletion cannot be undone. Any Box Bucks, Coins, cosmetic items, and progress on the account are forfeited and are not refundable, as set out in our Terms of Service. If you only want to stop receiving email from us, or you want a copy of your data rather than its deletion, contact us instead and we will help with that without closing your account.

6. Contact

Questions about this process, or about what data we hold, can be sent to contact@idkbox.com.